Refund & Returns Policy

Last Updated: June 2026

At Proklin, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

You may request a return or exchange within 7 days of receiving your order if:

  • You received the wrong product.
  • The product arrived damaged or defective.
  • The product is significantly different from its description.
  • The product is unused, unopened, and in its original packaging.

To be eligible for a return, the product must:

  • Be in its original condition.
  • Include all original packaging, labels, and accessories.
  • Be accompanied by proof of purchase or order number.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Products that have been used, opened, or partially consumed.
  • Products damaged due to misuse, negligence, or improper storage.
  • Clearance, promotional, or final-sale items.
  • Custom-made or specially ordered products.
  • Products returned without proof of purchase.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To process your request, please provide:

  • Order number.
  • Clear photos of the product.
  • Photos of the packaging (if damaged).

Once verified, we will arrange a replacement or refund at no additional cost.

4. Return Process

To initiate a return:

  1. Contact our customer support team.
  2. Provide your order number and reason for return.
  3. Wait for return authorization and instructions.
  4. Ship the product back to the address provided by our support team.

Returns sent without prior authorization may not be accepted.

5. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 5–10 business days.
  • Refunds will be issued through the original payment method.
  • Processing times may vary depending on your bank or payment provider.

6. Shipping Costs

  • Shipping charges are non-refundable unless the return is due to our error.
  • Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrectly supplied.

7. Order Cancellation

Orders may be cancelled before shipment for a full refund.

Once an order has been dispatched, it cannot be cancelled and will be subject to the standard return process.

8. Exchange Policy

If you wish to exchange a product for another item, please contact our customer support team. Exchanges are subject to product availability.

Any price difference between exchanged items must be paid by the customer or refunded by Proklin, as applicable.

9. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Proklin Customer Support

Email: support@proklinofficial.com

Website: https://proklinofficial.com

Response Time: Within 24–48 business hours

Proklin reserves the right to refuse returns that do not meet the conditions outlined in this policy.